Return Policy

All sales final. There is no return or refund once the product was purchased except in the case of a defective product as noted below. Returned items (with a R.O. #) for waranty must be in original, new condition with all parts, manual(s), cables and original packaging. When you place an order for subscription and if the account is not activated yet, you may get a refund. i the subscription has been activated, there will be no refund. Boxes may be updated at no additional cost within 30 days of purchase (or date product is delivered). After 30 days standard fees are applicable. Shipping costs are additional (hardware portion only) All updates by appointment only. Digital/electronic services provided are deemed all sales final. No returns, no redund allowed even if cancelled. Updates, set up services are deemed completed when the unit is picked up by the customer. should an app require a new update within 7 days it will be provided at no charge. Physical (android boxes, remotes etc) may include a manufactures limited waranty that may allow for returns or repairs. Please ask for details. In all cases shipping and handling is the responsibility of the customer and all items requiring service and adjustment must be approved prior to return. All new Smart TV boxes may be brought in one time within 30 days (by appointment only) for a factory reset and new programing at no charge.